@book{OPUS4-853,
  title     = {{\"O}koeffiziente Dienstleistungen : Dokumentation einer Workshopreihe zur Intensivierung der Branchenkommunikation},
  series = {Wuppertal-Texte},
  editor    = {Klemmer, Paul and Hinterberger, Friedrich},
  publisher = {Birkh{\"a}user},
  address   = {Berlin},
  isbn      = {3-7643-6138-7},
  pages     = {208},
  year      = {1999},
  language  = {de}
}