Open Access

Ann-Marie Nienaber, Frederic Rudolph

• This SUITS policy brief aims to highlight how the transformational process of the nine local authorities involved in SUITS into learning organizations made these cities far better prepared to cope with the challenges due to the pandemic than they would otherwise have been. Due to the higher levels of organizational resilience and the awareness of individuals' importance during such external crises, the nine local authorities were not just trying to react to the unforeseen challenges, but were able to act with a clear pathway and to use their experiences to facilitate their learning from recent years. Of course, the pandemic could not have been foreseen, but as SUITS local authorities are becoming learning organizations, they are enhancingThis SUITS policy brief aims to highlight how the transformational process of the nine local authorities involved in SUITS into learning organizations made these cities far better prepared to cope with the challenges due to the pandemic than they would otherwise have been. Due to the higher levels of organizational resilience and the awareness of individuals' importance during such external crises, the nine local authorities were not just trying to react to the unforeseen challenges, but were able to act with a clear pathway and to use their experiences to facilitate their learning from recent years. Of course, the pandemic could not have been foreseen, but as SUITS local authorities are becoming learning organizations, they are enhancing their organizational capacity. In so doing, they have been learning a required resilience to reduce the "complexity and confusion - of what to do best" in the beginning of the crisis and to cope with the challenges. This advantage was of enormous relevance for the local authorities.…