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This chapter turns to the measurement of performance in delivering corporate and ecosystem purposes. The metrics are designed to capture the pain points in the ecosystem that need to be addressed and the success of the intervention in addressing them. This requires measures of non-financial as well as financial performance. The chapter provides an overview of measurements of non-financial forms of capital: natural, human, and social. In examining natural capital, it contrasts input measures that record the amount of natural resources that are used in the production process and output measures that examine the impact of the inputs on products, emissions, waste, etc. It notes that measuring inputs is in general more straightforward than outputs and it therefore argues that natural capital metrics should be constructed around inputs rather than outputs.
Many technical solutions have been developed to enhance the energy efficiency in buildings. However, the actual effectiveness and sustainability of these solutions often do not correspond to expectations because of the missing perspective of design, user's real needs, and unconsidered negative side effects of their use (rebounds). With the aim to help address these challenges, this paper presents results of a longitudinal living lab study and proposes a user-centered building management system (UC-BMS) as a prototype for office buildings. Based on mixed methods, UC-BMS was co-developed, tested, and evaluated in Germany in up to six office buildings, 85 offices, and within two heating periods. The results demonstrate that such user-oriented approach can save up to 20% of energy while maintaining or even improving comfort and work productivity. The findings show three main areas of intervention and elements of UC-BMS: (1) How interactive design and feedback systems (e.g., air quality) can stimulate ventilation practices and energy efficiency in offices and (2) supporting heating system optimization e.g., by better understanding office behavior. (3) Finally, an office comfort survey was conducted to enable communication between facility management and office users and thus limiting complaints and adapting the heating system towards actual office user needs.
The "fuzzy front end" of innovation is argued to be crucial for the success and sustainability impact of a final product. Indeed, it is a promising area of focus in efforts to achieve the United Nations' 2015 Sustainable Development Goals (SDGs), which provide a globally accepted framework for sustainability. However, the usability of the 17 goals and the large number of sub-goals represent barriers to innovation practitioners. Moreover, this early innovation stage proves to be a challenge for corporate practitioners and innovators, largely due to the concept's intangible, qualitative nature and the lack of data. To help overcome these barriers, this article proposes a four-stage approach for structuring the innovation process using an online tool called the "SDG-Check", which help assess an innovator's sustainability orientation in the early phases of product and service development. It is a semi-quantitative tool to gather and combine assessments by experts involved in innovation processes with implications for the United Nations' SDGs. Furthermore, this article presents our first experiences in applying the SDG-Check based on three living lab innovation cases. The results indicate that the tools can support and inspire a dialogue with internal and external stakeholders with regards to sustainability considerations in the early design stages of product and service development.
Living-Lab-as-a-Service : exploring the market and sustainability offers of living labs in Germany
(2018)
A global collaborative accounting network to calculate the resource use of products and services
(2015)
Combined heat and power (CHP) production in buildings is one of the mitigation options available for achieving a considerable decrease in GHG emissions. Micro-CHP (mCHP) fuel cells are capable of cogenerating electricity and heat very efficiently on a decentralised basis. Although they offer clear environmental benefits and have the potential to create a systemic change in energy provision, the diffusion of mCHP fuel cells is rather slow. There are numerous potential drivers for the successful diffusion of fuel cell cogeneration units, but key economic actors are often unaware of them. This paper presents the results of a comprehensive analysis of barriers, drivers and business opportunities surrounding micro-CHP fuel-cell units (up to 5 kWel) in the German building market. Business opportunities have been identified based not only on quantitative data for drivers and barriers, but also on discussions with relevant stakeholders such as housing associations, which are key institutional demand-side actors. These business opportunities include fuel cell contracting as well as the development of a large lighthouse project to demonstrate the climate-neutral, efficient use of fuel cells in the residential building sector. The next step could involve the examination and development of more detailed options and business models. The approach and methods used in the survey may be applied on a larger scale and in other sectors.
The effectiveness of sustainable product and service innovations is often restricted by limited market acceptance or unexpected consumption patterns. The latter includes rebound effects, which occur when resources liberated by savings are used for further consumption. Recently emerging research from the Living Lab is striving to address and anticipate challenges in innovation design by integrating users in prototyping and field testing product and service innovations. The paper presents findings from a literature review on rebound effects and expert interviews identifying methods to monitor and measures to mitigate rebound effects in early innovation design via Living Lab research.
We find that monitoring and mitigating rebound effects in Living Lab research includes technological and behavioural triggers as well as socio-psychological and time use effects in addition to economic re-spending effects. The experts have confirmed that Living Labs contain the potential to observe complex demand systems of users within experimental designs, encompassing indirect rebound effects in terms of expenditure as well as time use. In this respect, Living Lab research can facilitate support for sustainable innovations, which aim to encourage changes in consumer behaviour, considering re-spending and time use effects simultaneously.